Refund Policy
Transparent and just refund terms for your assurance
Overview
We at OpenResourceCommons realize that plans can change, hence we offer reasonable and straightforward refund guidelines. This document details the specific scenarios in which we issue refunds for our yacht rental services.
Before you book a reservation, please examine this policy thoroughly. Once you reserve a yacht with OpenResourceCommons, you are confirming that you accept these conditions for refunds.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Eligible for: Complete refund excluding service charges
Processing Time: 5-7 business days
Processing Fee: €50 for credit card transactions
Conditions: Requests must be made verbally or in written form via email or phone
24-72 Hours Before Charter
Eligible for: Half of the complete charter cost
Processing Time: 7-10 business days
Processing Fee: €25 is deducted from the refund
Conditions: Cancellation must be backed by a valid reason; operational expenses incurred
Less than 24 Hours Before Charter
Eligible for: Refunds unavailable
Exception: Consideration for unforeseen emergencies
Alternative: An offer for a charter voucher might be given at the discretion of the management
Conditions: Proof required for emergency situations
Weather-Related Cancellations
Our Weather Guarantee
Your safety is our utmost priority. When the weather conditions are judged to be hazardous for the operation by our seasoned captain, you can rely on our flexible choices:
- Full Refund: Issued if it is not feasible to reschedule
- Reschedule: Transfer your booking to an alternative date at no extra cost
- Charter Credit: Receive a voucher valid for one year from the initial date
Weather Assessment Process
Weather evaluations consist of:
- Analyzing wind patterns and speed
- Assessing sea conditions and wave heights
- Visibility and rainfall projections
- Adherence to Coast Guard bulletins and warnings
- Professional evaluation of safety from our captain
Decision Timeline: Determinations regarding weather suspensions are concluded no less than 4 hours before the planned departure.
Medical Emergency Refunds
Critical Situations
We recognize that medical emergencies can happen unexpectedly. In the following instances, your case might be eligible for particular consideration:
- Hospitalization needed due to sudden illness or injury
- Death within the immediate family
- Deployment or essential recall for military duty
- Mandatory court appearance or jury service
- Impacts of natural disasters on travel
Proof Required
To address requests for an emergency refund, the following evidence is necessary:
- A medical statement or documentation from the hospital
- Death certificate, if applicable
- Formal military directives
- Legal summons or notice of jury duty
- Emergency notices or travel warnings
Processing: Emergency refund claims are dealt with within 3-5 working days after the submission of the needed documentation.
Operational Cancellations
Technical Failures
If the vessel you are assigned encounters an irreparable technical issue:
- Replacement Vessel: We will aim to provide a similar alternative
- Full Refund: Issued when an appropriate replacement is not available
- Partial Refund: Given if the replacement vessel has a different price
- Compensation: Additional recompense may be provided for the inconvenience
Crew Unavailability
In uncommon incidents where a certified crew is not accessible:
- Effort will be made to organize a substitute crew
- Full refund in case the charter is not able to proceed
- Option to reschedule without extra charges
Refund Processing
Payment Method
Refunds will be sent back using the original mode of payment:
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Cash/Cheque: 3-5 business days
Processing Fees
Credit Card Handling
A €50 surcharge for cancellations done over 72 hours in advance
Bank Transfer Handling
A €25 charge for all bank transfer refunds
International Operations
Extra rates may be applied to overseas transactions
Charter Credits
Occasions for Credit Allocation
Charter credits may be extended as an alternate to refunds under these conditions:
- Late cancellations (below 24 hours)
- Cancellations due to adverse weather
- Voluntary requests to change dates
- Disruptions due to operations
Credit Specifications
- Validity: Active for a year from the date of issue
- Transferability: Non-assignable to other individuals
- Worth: Corresponds to the entire charter fee (sans processing charges)
- Application: Applicable on any future available charter
- Expiry: No roll-over past 12 months
Partial Service Refunds
Disruptions in Service
If your booked charter gets interrupted or shortened due to controllable circumstances:
- Refund calculated on the unspent portion
- A voucher for the succeeding charter equivalent in value
- Gratuitous upgrades or additional services
Interruptions Related to Guests
In the event that a charter is discontinued early because of guest misbehavior or breaches of safety:
- No reimbursements for the unutilized duration
- Complete payment still enforced
- Supplementary costs could be incurred
Dispute Resolution
If you take issue with a refund judgement, you are permitted to:
- Request an evaluation from our leadership team
- Submit any further documents or evidence
- Engage with consumer advocacy organizations
- Seek legal channels as stipulated by governing laws
Requesting a Refund
Step 1: Reach Out
To initiate your refund petition, please contact us through:
- Email: [email protected]
- Phone: +382 32 661 061
- Directly at our marina office
Step 2: Furnish Details
Ensure your application includes:
- The confirmation code for your reservation
- Date and time of the yacht charter
- Cancellation rationale
- Any pertinent backing documents (if needed)
- Preferred method for the refund
Step 3: Approval and Execution
After submitting, our team will acknowledge your request within a day's time, evaluate the validity based on our policy, and provide a resolution within two days. Upon approval, refunds are processed accordingly within the promised time frames.
Crucial Points
- All requests for a refund must be documented in writing
- Refund transactions are conducted in €, regardless of the initial payment's currency
- Securing travel insurance is highly advised
- Our policy is subject to amendments, which will be communicated 30 days ahead of implementation
- Refunds comply with relevant tax laws and regulatory mandates
Inquiries and Applications
Should you have inquiries about the refund process or wish to submit a request:
Refunds Department
OpenResourceCommons Marine Services Ltd.
Porto Montenegro
Tivat 85320
Montenegro
Phone: +382 32 661 061
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM